To protect our family and the families of our customers we cannot proceed with a booking if anyone in the home tests positive to Covid-19, but we will aim to reschedule you as soon as it’s safe to do so! If you or anyone in your home tests positive to Covid-19 please contact us urgently to reschedule your appointment. While in customers’ homes Chef Amber will wear her mask and take all precautions to keep covid-safe.

In-Home Meal Preparation - A $70 deposit will be taken upon booking an IHMP session, this is refundable for all cancellations up to 1 week prior to the session. If you would like to reschedule your appointment the deposit will be transferred to the next available booking, this can happen twice before the deposit is forfeited. If you have to cancel your IHMP within one week of the session the deposit will be forfeited. If you need to reschedule due to an emergency we will do our best to reschedule you as soon as is safe and the deposit will be applied to the next available booking.

Dining Experiences and Cooking Classes - If you need to cancel your PCD or PCC your deposit is fully refundable up to one week prior to the event. If you cancel between one week and 72 hours prior to the event a $100 fee will incur. Cancellations within 72 hours of the event will result in the deposit being forfeited. If you wish to reschedule your event and contact us earlier than one week before the event your deposit will be transferred to your next booking. If you reschedule between one week and 72 hours prior to the event a $100 fee will incur. If you reschedule to another date within 72 hours of your booking a $200 fee will incur.

1. Introduction

At Our Famiglia Home Dining, we value your privacy. This policy explains how we collect, use, and protect your personal information from marketing and client records.

2. Information We Collect

We gather:

• Personal details (name, email, phone, address)

• Client records (preferences, communications)

• Marketing data (responses to promotions, survey feedback)

3. Use of Information

We use your information to:

• Provide and enhance our services

• Send marketing updates (you can opt-out anytime)

• Assist with customer support

4. Protection

We employ security measures to protect your data from unauthorized access and misuse.

5. Sharing Information

We do not sell your data. We may share it with trusted partners who help us deliver services, under strict confidentiality agreements.

6. Your Rights

You can:

• Access and update your data

• Opt out of marketing communications

• Request deletion of your data (with some restrictions)

7. Cookies

We use cookies to improve your experience. You can manage your cookie preferences in your browser settings.

8. Changes

We may update this policy and will post changes on our website.

9. Contact Us

For questions or concerns, contact us.

Thank you for choosing Our Famiglia Home Dining. We are committed to protecting your privacy.